You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: cortesale
cortesale Author
User level: Level 1
4 points

My iPhone stuck on Apple Logo

My iPhone has been stuck on the Apple Logo since last night. I reset my phone, and it still kept popping up. Connected it to iTunes, then it asked to Update my phone. As it it updating it said the following "The iPhone "iPhone" could not be updated. An unknown error occurred. (14)". I checked what the error meant and it said a malfunction with the hardware. I tried to fix everything and nothing. Please help me...

iPhone XR, iOS 13

Posted on Apr 26, 2020 12:53 PM

Reply
Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,378 points

Posted on Apr 26, 2020 3:24 PM

Force restart iPhone - Apple Support...try this first...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


iOS update and restore errors - Apple Support


Is the above page what you checked, check again...


Here's what to check. Try again after each step:

  1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
  2. Switch to a different USB port on your computer. Don't plug into your keyboard.
  3. Switch to a USB port on a different computer.
  4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.



View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: fyip
fyip
User level: Level 6
18,378 points

Apr 26, 2020 3:24 PM in response to cortesale

Force restart iPhone - Apple Support...try this first...


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the button.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


iOS update and restore errors - Apple Support


Is the above page what you checked, check again...


Here's what to check. Try again after each step:

  1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
  2. Switch to a different USB port on your computer. Don't plug into your keyboard.
  3. Switch to a USB port on a different computer.
  4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support.



Reply

My iPhone stuck on Apple Logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up