App store cannot be opened

"App Store cannot be opened because of a problem." Check with the developer to make sure App Store works with this version of macOS. !! I have Catalina for months now and used App Store several times.

How do you update the App Store app ?

iMac 27", macOS 10.15

Posted on Apr 21, 2020 4:43 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Apr 24, 2020 10:56 AM

The only app I recently installed is CleanMyMac.
It makes me suspicious. Is this trustworthy ?


No. Do not use it. Uninstall it in strict accordance with its instructions immediately.


Ill-conceived non-Apple "cleaning" products are scams that generally require erasing the affected Mac and rebuilding it from the ground up.


Is MacOS known to generate a message ".. plugin will damage your computer.. REPORT MALWARE to Apple.." or which software does ?


Yes.


If that message continues to appear you will need more assistance. Fraudulent "Adobe Flash" installers are a common vector for malware intrusion: Beware bogus Adobe Flash "installers" - Apple Community.

6 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Apr 24, 2020 10:56 AM in response to Tessarboy

The only app I recently installed is CleanMyMac.
It makes me suspicious. Is this trustworthy ?


No. Do not use it. Uninstall it in strict accordance with its instructions immediately.


Ill-conceived non-Apple "cleaning" products are scams that generally require erasing the affected Mac and rebuilding it from the ground up.


Is MacOS known to generate a message ".. plugin will damage your computer.. REPORT MALWARE to Apple.." or which software does ?


Yes.


If that message continues to appear you will need more assistance. Fraudulent "Adobe Flash" installers are a common vector for malware intrusion: Beware bogus Adobe Flash "installers" - Apple Community.

Reply

Apr 24, 2020 4:33 AM in response to Tessarboy

Thank You. The problem disappeared.

"resolved" would be the wrong wording...

Clean & healthy iMac for 5 years and now suddenly a big scare.

The diagnostics showed that an -old never used- 32bit Adobe Premiere software interfered with the App Store app.

Then this malware report showed up.

I binned the plugin and the Adobe software.


Any thrusted anti-virus software for MacOs ?



Reply

Apr 24, 2020 5:12 AM in response to Tessarboy

Then this malware report showed up.


That was not a malware report.


Any thrusted anti-virus software for MacOs ?


There are no macOS viruses, nor will there be any macOS viruses, ever. Install nothing of the sort.


The problem was outdated or poorly written software which you properly disposed of.

Reply

Apr 24, 2020 10:28 AM in response to John Galt

Thank You. this reassures me in general.

But the automatic error report to Apple clearly indicated that a dormant 32bit Adobe software that I never opened nor touched, suddenly screwed up the important Apple Store app. I do not understand how an executable that was not invoked, suddenly messes with an other app.

Is MacOS known to generate a message ".. plugin will damage your computer.. REPORT MALWARE to Apple.." or which software does ?

The only app I recently installed is CleanMyMac.

It makes me suspicious. Is this trustworthy ?


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

App store cannot be opened

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.