You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I cannot delete photos nor see videos on my iPhone XR

Why when I try to delete my photo and it still there, and when I try to see a video , I can’t see it it just like freezes



[Re-Titled by Moderator]

iPhone XR, iOS 13

Posted on Apr 17, 2020 2:44 PM

Reply
2 replies

Apr 18, 2020 2:31 AM in response to jerex176

Probably you have synced these Photos from your Mac/PC though iTunes. Un-sync then they be gone.


Un-Sync photos to your device

  1. Connect your device to your Mac.
  2. You can connect your device using a USB or USB-C cable or using a Wi-Fi connection. To turn on Wi-Fi syncing, see Sync content between your Mac and iPhone or iPad over Wi-Fi.
  3. In the Finder  on your Mac, select the device in the Finder sidebar.
  4. Select Photos in the button bar.
  5. Note: When iCloud Photos is turned on, no photo syncing options appear when you select Photos in the button bar.
  6. Select “Sync Photos to your device from” tickbox, then choose Photos, Pictures or a folder from the pop-up menu.
  7. Uncheck Sync photos
  8. Click on Apply / Sync


I cannot delete photos nor see videos on my iPhone XR

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.