You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Locked out of ipad

how do i get my ipad unlocked from a forgotten password?

Posted on Apr 17, 2020 12:41 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 17, 2020 1:08 AM

Hello,


If you've backed up your device, you can restore your data and settings after restoring your device. If you’ve never backed up your device before you forgot your passcode, you won't be able to save the data on your device. 


  1. You need a computer to follow these steps. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorised Service Provider.


2. Make sure that your device isn't connected to your computer, then choose your device below and follow the steps:


• iPhone X or later, and iPhone 8 and iPhone 8 Plus: Press and hold the Side button and one of the volume buttons until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Side button. Keep holding the Side button until you see the recovery mode screen.


  • iPad with Face ID: Press and hold the Top button and either volume button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen.


    • iPhone 7, iPhone 7 Plus and iPod touch (7th generation): Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Volume down button. Keep holding the Volume down button until you see the recovery mode screen.


    • iPhone 6s or earlier, iPod touch (6th generation or earlier), or iPad with Home button: Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.


3. Locate your device on your computer. When you see the option to Restore or Update, choose Restore. Finder or iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2-4.


4. Wait for the process to finish. Then you can set up and use your device.


If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad or iPod touch.


I got this from this Artical:

apple.co/2yqro4Y


I hope this helped :)



2 replies
Question marked as Top-ranking reply

Apr 17, 2020 1:08 AM in response to bren208

Hello,


If you've backed up your device, you can restore your data and settings after restoring your device. If you’ve never backed up your device before you forgot your passcode, you won't be able to save the data on your device. 


  1. You need a computer to follow these steps. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorised Service Provider.


2. Make sure that your device isn't connected to your computer, then choose your device below and follow the steps:


• iPhone X or later, and iPhone 8 and iPhone 8 Plus: Press and hold the Side button and one of the volume buttons until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Side button. Keep holding the Side button until you see the recovery mode screen.


  • iPad with Face ID: Press and hold the Top button and either volume button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Top button. Keep holding the Top button until you see the recovery mode screen.


    • iPhone 7, iPhone 7 Plus and iPod touch (7th generation): Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Volume down button. Keep holding the Volume down button until you see the recovery mode screen.


    • iPhone 6s or earlier, iPod touch (6th generation or earlier), or iPad with Home button: Press and hold the Side (or Top) button until the power off slider appears. Drag the slider to turn off your device. Connect your device to your computer while holding the Home button. Keep holding the Home button until you see the recovery mode screen.


3. Locate your device on your computer. When you see the option to Restore or Update, choose Restore. Finder or iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2-4.


4. Wait for the process to finish. Then you can set up and use your device.


If you can't update or restore your device using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone, iPad or iPod touch.


I got this from this Artical:

apple.co/2yqro4Y


I hope this helped :)



Apr 17, 2020 1:27 AM in response to bren208

If you have forgotten your device passcode, or your iPad is disabled, you’ll need to follow this procedure:

https://support.apple.com/en-gb/HT204306


If you instead have difficulties remembering your AppleID or associated password, you’ll need to follow these processes to recover them:

https://support.apple.com/en-gb/HT201354

https://support.apple.com/en-gb/HT201487

Locked out of ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.