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zhuoyu192 Author

Level 1

4 points

passcode

The screen is broken ，i can't see it but there's a sound. And i can touch the screen，it can enter the passcode. because i can't see it so get many wrong number. yesterday i chang the new screen，but the phone is lock.

It shows that the iPhone is deactivated and connected to itunes. but i have many important data is in the phone. So how can i do？

iPhone XS Max

Posted on Apr 5, 2020 9:23 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,058 points

Posted on Apr 6, 2020 12:45 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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