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Ericlaplante Author

Level 1

4 points

Wifi

My IPhone will no longer connect to WiFi. The WiFi button is grayed out and is unable to be manually turned on. I tried resetting the network settings but that did not work.

iPhone 7, iOS 13

Posted on Apr 5, 2020 1:34 PM

Top-ranking reply

Lawrence Finch

Level 10

212,576 points

Posted on Apr 5, 2020 1:36 PM

If you can’t turn on Wi-Fi check Bluetooth. If you can’t turn it on either your phone’s radio chip has failed; you need a hardware repair. If Bluetooth works and Wi-Fi doesn’t try restoring your phone to factory settings—>Restore your iPhone, iPad, or iPod to factory settings - Apple Support. If Wi-Fi still doesn’t work you still have a hardware problem. If it does work you are good to go.

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Wifi

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