Purchased music deleted and won’t download

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Level 1

4 points

Purchased music deleted and won’t download

I recently purchased 3 songs from iTunes and they went through and I have the proof on my bank statement also in iTunes it shows I purchased them but they won’t download onto my phone. I have had them in my music app and listened to them multiple times and one day they just disappeared. I tried purchasing them again and it said that I already purchased them and to download it but it stops in the middle of downloading and shows that I need to buy the song.

iPhone 7 Plus, iOS 13

Posted on Mar 26, 2020 10:08 AM

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Answer 1

Leanne_68

Community Specialist

Mar 27, 2020 12:36 PM in response to monkey214

Hello, monkey214!

Thanks for reaching out in Apple Support Communities! From your post, it sounds like you're unable to download your recently purchased songs. I love listening to my music, and would be happy to see if we can get your songs downloaded.

Have you had a chance to try redownloading them from the purchased items list on your device? If not, I recommend redownloading these songs by following the steps in the link below:

Redownload apps, music, movies, TV shows, and books - Apple Support

If you're still unable to access these songs, Contact Apple Support

Have a great day!

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Answer 2

Leanne_68

Community Specialist

Apr 7, 2020 1:16 PM in response to monkey214

Hey there monkey214!

It’s great to hear you were able to get this resolved after reinstalling the Music app. Please do not hesitate to reach back out here in Apple Support Communities if you run into any more complications.

Warm Regards.

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Answer 3

monkey214 Author

Level 1

4 points

Apr 7, 2020 10:12 AM in response to monkey214

I was able to solve this problem by deleting my Apple Music app and the redownloading it.

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Purchased music deleted and won’t download

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