When I click on my payment method it doesn't allow me to edit the information. I can't remove it and I don't have a different card to add.

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Level 1

8 points

When I click on my payment method it doesn't allow me to edit the information. I can't remove it and I don't have a different card to add.

I have a payment that was declined and I get a message saying to update my payment information, but when I go to edit the card I use, it only gives me the option to remove it instead of edit the information.

iPhone XR

Posted on Jan 29, 2020 12:31 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,783 points

Jan 29, 2020 1:13 PM in response to timothyaw11

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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When I click on my payment method it doesn't allow me to edit the information. I can't remove it and I don't have a different card to add.

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