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candee256 Author

Level 1

4 points

my iPad is disabled and cannot connect now. it says connect to iTunes. my son accidentally disabled it by trying lots of passcodes. help

my iPad is disabled and says to connect to iTunes. It is not working.

iPad Air, iOS 12

Posted on Jan 26, 2020 11:29 AM

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Top-ranking reply

Level 10

684,597 points

Posted on Jan 26, 2020 11:49 AM

Are you using the instructions in this article?

Passcode - If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

What isn't working when trying to connect to iTunes?

iTunes doesn‘t recognize your iPhone, iPad, or iPod

iTunes - Specific update-and-restore error messages and advanced troubleshooting

iTunes - Specific update-and-restore error messages and advanced troubleshooting (2)

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1 reply

Top-ranking reply

Level 10

684,597 points

Jan 26, 2020 11:49 AM in response to candee256

Are you using the instructions in this article?

Passcode - If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

What isn't working when trying to connect to iTunes?

iTunes doesn‘t recognize your iPhone, iPad, or iPod

iTunes - Specific update-and-restore error messages and advanced troubleshooting

iTunes - Specific update-and-restore error messages and advanced troubleshooting (2)

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my iPad is disabled and cannot connect now. it says connect to iTunes. my son accidentally disabled it by trying lots of passcodes. help

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