You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook turns off whenever the charger is removed and won't turn on unless the charger is in.

I've been using this MacBook for about 4 years now and it's only been acting like this today. I've reset the SMC multiple times an it's still the same. Anyone have any ideas on what I can do?

MacBook Pro 13", macOS 10.14

Posted on Jan 15, 2020 12:49 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2020 10:02 AM

Sounds like you may have a defective or worn out battery. You can check the battery status by Option-clicking on the battery icon on the menubar. Any condition except "Normal" or "Good" means the battery should be replaced.


You can also try running the Apple Diagnostics.


4 replies

Jan 15, 2020 10:15 AM in response to eliel_raphael

What is the condition of the battery?


From the batt icon in the upper right menu bar, click open holding the option key.


Anything but Condition = Normal needs to be replaced.



About Mac notebook batteries - Apple Support

https://support.apple.com/en-us/HT204054


Determine battery cycle count for Mac notebooks - Apple Support

https://support.apple.com/en-us/HT201585


Batteries - Maximizing Performance - Apple

https://www.apple.com/batteries/maximizing-performance/



Apple Portables: Troubleshooting MagSafe adapters

https://support.apple.com/en-us/HT203207



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


MacBook turns off whenever the charger is removed and won't turn on unless the charger is in.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.