Face ID
My Face ID is not working? It’s problem with camera and it’s not broken I don’t know what’s the problem?
iPhone XS Max, iOS 12
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Face ID on your iPhone or iPad Pro
Face ID on your iPhone X - Get help with
If you live near an Apple Store, make a Genius Bar appointment to have the device/computer tested. Supposedly there is no charge for testing. Use 2nd link if not near an Apple Store or aren’t in the US. Take the original purchase receipt with you.