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Tiancandle Author

Level 1

4 points

I cannot download app

Why I cannot download apps on my iPhone

iPhone 6 Plus, iOS 12

Posted on Dec 31, 2019 2:09 PM

Top-ranking reply

Matthew.S81

Community Specialist

Posted on Jan 4, 2020 12:18 PM

Hey there Tiancandle,

Thanks for reaching out to Apple Support Communities. I’ll be happy to help with any issues you’re having downloading apps to your iPhone.

It looks like this issue is related to your connection to the App Store. Disconnect from Personal Hotspot as that is most likely contributing to this and try again. Try from a Wi-Fi network if you still have issues with this.

If the issues continue after that, go through the steps in this link for more help:

If you can't connect to the App Store, iTunes Store, or other Apple services

Let me know if this helps.

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