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my itunes card was bought but saying it is not activated. What's the next step?

my itunes card was bought but saying it is not activated. What's the next step?

iPad mini, iOS 9

Posted on Dec 20, 2019 8:34 AM

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Question marked as Top-ranking reply

Posted on Dec 20, 2019 8:49 AM

Take it back to the store you bought it from and ask them to activate it properly. If they can't or won't do so try contacting iTunes Support (they are likely to want to see images of the front and back of the card and its receipt) : http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Get Help)

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Question marked as Top-ranking reply

Dec 20, 2019 8:49 AM in response to lastg

Take it back to the store you bought it from and ask them to activate it properly. If they can't or won't do so try contacting iTunes Support (they are likely to want to see images of the front and back of the card and its receipt) : http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Get Help)

my itunes card was bought but saying it is not activated. What's the next step?

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