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marshalegere Author

Level 1

10 points

frozen

my I pad is black screen with apple logo frozen screen

iPad Air 2, iOS 13

Posted on Dec 12, 2019 6:07 PM

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Top-ranking reply

Level 10

103,383 points

Posted on Dec 13, 2019 9:04 AM

Hello,

Please refer to the following Apple Support document.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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1 reply

Top-ranking reply

Level 10

103,383 points

Dec 13, 2019 9:04 AM in response to marshalegere

Hello,

Please refer to the following Apple Support document.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Reply

frozen

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