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iMessage and facetime

New sim but transferred old number and can’t get iMessage or FaceTime

iPhone 11, 13

Posted on Nov 27, 2019 10:50 PM

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Question marked as Top-ranking reply

Posted on Nov 27, 2019 11:01 PM

This response came fron 8 years ago, but might help: To change the default phone number in iMessage, you need to:


  1. Insert the new sim.
  2. Go to Settings > Messages>Turn off iMessage.
  3. Go to General > Reset > Reset Network Settings.
  4. Once the iPhone is open.
  5. Go to Settings > Messages>Turn ON iMessage.
  6. This will recognize the new sim and have it verified.


As and when your phone recognises the new number, it should allow FaceTime to work.

1 reply
Question marked as Top-ranking reply

Nov 27, 2019 11:01 PM in response to HBro123

This response came fron 8 years ago, but might help: To change the default phone number in iMessage, you need to:


  1. Insert the new sim.
  2. Go to Settings > Messages>Turn off iMessage.
  3. Go to General > Reset > Reset Network Settings.
  4. Once the iPhone is open.
  5. Go to Settings > Messages>Turn ON iMessage.
  6. This will recognize the new sim and have it verified.


As and when your phone recognises the new number, it should allow FaceTime to work.

iMessage and facetime

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