You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Watch will not pair/update with pro max

My Apple Watch will not update and cannot pair to the new phone. It has a message that says update Apple Watch before pairing.

How can I update Apple Watch when it says I must be connected to the internet?

I’m connected to my WiFi so why isn’t it reading it? Help please.

Apple Watch Series 2, watchOS 5

Posted on Nov 17, 2019 9:33 AM

Reply
4 replies

Nov 17, 2019 11:36 AM in response to Nrdy1

You shouldn't need to update your Apple Watch to pair it, to be honest your problem is really confusing me, what I suggest doing is (if you have one) use an old iPhone (e.g: iPhone 7) pair it to that update the watch and then pair it with your new iPhone, if that doesn't work the only thing I can suggest is that you either take it into an Apple Store, or talk to an Apple Specialist online, they may be able to help.

Watch will not pair/update with pro max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.