You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I just purchase a new iPad. It is only asking for a 4 digit passcode. My other devices have a 6 digit passcode. I have downloaded the newest software.

I just purchased a new iPad. It is only asking for a 4 digit passcode. My other devices have a 6 digit passcode. I have downloaded the newest software.

Posted on Nov 17, 2019 7:54 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2019 7:56 AM

Hello,


You can choose between a 4 digit or 6 digit passcode when you set the device up. Have you forgotten your passcode? If so then please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 17, 2019 7:56 AM in response to lady.colley

Hello,


You can choose between a 4 digit or 6 digit passcode when you set the device up. Have you forgotten your passcode? If so then please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

I just purchase a new iPad. It is only asking for a 4 digit passcode. My other devices have a 6 digit passcode. I have downloaded the newest software.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.