"Not enough information to reset your security questions" So how do I reset the security questions!? I'm going around in circles.

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Level 1

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"Not enough information to reset your security questions" So how do I reset the security questions!? I'm going around in circles.

I set up my Apple ID so long ago, I don't remember the answers to the security questions. When I try to reset the questions, I get this message: "Not enough information to reset your security questions" So how do I reset the security questions!? I'm going around in circles.

Posted on Nov 11, 2019 7:39 PM

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Answer 1

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Niel

Level 10

734,753 points

Nov 11, 2019 7:42 PM in response to pbaxter3535

You need to contact Apple's Account Security team. To reach them, click here and pick a method; if you can't use any of the ones listed, fill out and submit this form.

(176077)

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Answer 2

pbaxter3535 Author

Level 1

8 points

Nov 11, 2019 7:50 PM in response to Niel

Hi Niel:

Thanks for your suggestions. The first link brought me right back to the page that says:

Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

So I've submitted the form you linked to. Hoping this actually solves the problem.

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"Not enough information to reset your security questions" So how do I reset the security questions!? I'm going around in circles.

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