You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I want my money back it took out money without permission

How can I get a refund?


Posted on Sep 7, 2019 10:48 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2019 11:28 PM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

2 replies
Question marked as Top-ranking reply

Sep 7, 2019 11:28 PM in response to JenM0312

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

Sep 8, 2019 2:19 AM in response to JenM0312

I think you enabled auto renew. Which means your previous subscription will renew automatically when it comes to the renew period.

If you need a refund, you can refer to the refund policy of Apple listed below:

https://www.apple.com/legal/internet-services/itunes/us/terms.html

Then you can follow the step by step guideline provided by Apple:

https://support.apple.com/en-us/HT204084

You will also need to contact Apple Support to report your issues.

Kardashian

I want my money back it took out money without permission

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.