Hello, I signed in into find my iPhone and devices appear as online but not location available. Why is that? How can I solved it? Thank you

Hello, I signed in into find my iPhone and devices appear as online but not location available. Why is that? How can I solved it? Thank you

iPhone X

Posted on Aug 30, 2019 9:54 AM

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3 replies

Aug 30, 2019 10:01 AM in response to jhon193

Your devices are listed below the map. The dot next to a device indicates its status:

  • A blue dot  indicates the device you’re currently using.
  • A green dot  means it’s online. If the device can be located, you also see the time it was last located.
  • A gray dot  means it’s offline. If the device was recently online, you also see the time it was last located. If the device has been offline for over 24 hours, you see Offline.


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Hello, I signed in into find my iPhone and devices appear as online but not location available. Why is that? How can I solved it? Thank you

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