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Apple store will not let me cancel or add a new payment method

The apple store will not let me cancel or add a new payment method until I verify the old one. But, I cancelled the old card so it will never be verified! It doesn't make any sense! All I want is to add a new credit card and delete the old one without verifying the cancelled old one! Help!



[Re-Titled by Moderator]

Posted on Aug 22, 2019 6:06 AM

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Question marked as Top-ranking reply

Posted on Aug 22, 2019 6:21 AM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html 

2 replies
Question marked as Top-ranking reply

Aug 22, 2019 6:21 AM in response to fabigunto

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

or https://www.apple.com/emea/support/itunes/contact.html 

Oct 2, 2019 10:48 PM in response to King_Penguin

trying to edit payment method 🤬 apple wont talk to me 🤬when I log in to apple it says I’m in a different city then makes me type in a verification code !!!! I do that it ask if they can trust it !!!! I say yes and then apple wont let me update payment method because it’s the wrong city 🤬🤬🤬🤬🤬. And instead of helping me now I’m in this f@&$@?!: community. 🤬🤬🤬🤬this only adds to my frustration... I want to say screw this !!

DROID😃

Apple store will not let me cancel or add a new payment method

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