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iTunes card not showing on my balance

I’ve tried logging out several times and still 2 ITunes cards are not showing up on my balance. Anything else I can do?

iPhone 7

Posted on Aug 18, 2019 10:55 AM

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Question marked as Top-ranking reply

Posted on Aug 19, 2019 5:27 AM

If you mean it says it's already been redeemed, and if you originally successfully redeemed it onto that account, and if you've looked at the account's purchase history to see what's been bought on the account and how it was paid for (gift card redemptions won't show) : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Question marked as Top-ranking reply

Aug 19, 2019 5:27 AM in response to Pickle4me

If you mean it says it's already been redeemed, and if you originally successfully redeemed it onto that account, and if you've looked at the account's purchase history to see what's been bought on the account and how it was paid for (gift card redemptions won't show) : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

iTunes card not showing on my balance

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