You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

PianoRoza Author

Level 1

4 points

iphone disabled, connect to itunes

Hello

I have broken my iphone 6s screen and it was still working for 2 days, then it kept on entering the password wrongly by itself again and again. Later I found out it is locked with this message "iPhone is disabled, connect to itunes"

I connected it to itunes and there were 2 options: 1. Update 2. Reset.

Now I dont care about the phone, I have more than 13,000 photos and videos on the phone and I can not access them to copy them. I hadnt uploaded them to iCloud.

Is there any way to access the memory?

iPhone 6s, iOS 12

Posted on Jul 23, 2019 7:59 AM

Top-ranking reply

KiltedTim

Level 10

207,462 points

Posted on Jul 23, 2019 8:03 AM

No.

If you were not backing it up on a regular basis, it's too late now.

View in context

iphone disabled, connect to itunes

Similar questions