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Level 1

4 points

Activation Lock

My mom's iPad has somehow been locked and she can't remember her Apple ID and password. What do I do to help her?

iPad Air 2, iOS 12

Posted on Jul 22, 2019 8:47 PM

Top-ranking reply

Level 10

732,479 points

Posted on Jul 22, 2019 8:54 PM

Tell her to use Apple's iForgot service or contact their Account Security team, or the iPad’s original owner to supply Apple with its purchase receipt and ask them to remove the lock.

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