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I bought a new iPhone with the new phone number my problem is my old number is still active and also receiving the text messages I do not have access to this phone but I want to stop that from happening

I bought a new phone with Sprint and I have a new phone number the problem is my old number is still connected and is receiving my text how do I stop that from happening if I do not have access to the old phone

iPhone XR, iOS 12

Posted on Jul 18, 2019 2:40 PM

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Question marked as Top-ranking reply

Posted on Jul 18, 2019 3:43 PM

Try this website to de-register your old number from imessages : https://selfsolve.apple.com/deregister-imessage/.


Also, check your messages and send and receive option to make sure that your correct number is selected.


If you continue to have issues, please contact apple care.


I hope this helps ! :)

2 replies

I bought a new iPhone with the new phone number my problem is my old number is still active and also receiving the text messages I do not have access to this phone but I want to stop that from happening

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