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Cannot connect non-iOS device to new iPhone XS. iOS devices connect just fine
iPhone XS, iOS 12
Is this after you get a prompt for the password or before? What computer OS are the laptops using? See this for additional troubleshooting. If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular) - Apple Support
Does the name of your iPhone contain any special characters, such as an apostrophe, such as Chris's iPhone? Many times, Windows has a difficult time handling special characters in the name of a wi-fi connection. Not sure about the Samsung phone, because I've never used one. You can try powering both devices off/on and then try again. Otherwise, I have no other thoughts, sorry.
Thanks again. The solution ended up being 2 part. I removed the _ underscore from the ID and had to change my hotspot password to letters and numbers instead of my long standing all numeric password that I used successfully with my old iPhone 7. Could be coincidence, could be network voodoo. So thanks for asking the questions that got me pointed in the right direction
Sounds good. Try to just use a series of letters to test. Good luck.
What happens when you attempt to connect to the Hotspot? Can you see a dialog box on the non-iOS device to connect to the wi-fi network and enter the password?
Receive a ‘cannot connect to the network’ message. Have no trouble using my iPad connected to the new iPhone as a hotspot. But get the same error on two laptops and my husbands samsung phone
Windows10 for the laptops. And the error occurs once I input my password thanks
I do have an underscore so I’ll give that a try
You're welcome. Glad you got it sorted out.
Hotspot
