You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

kendalynnc Author

Level 1

4 points

Apple Music lost

Hi there,

I has my Apple Music app on my phone and suddenly it disappeared. I re-downloaded the app and it has started me from scratch. All my music I had in my library from before is deleted. Is there anyway to get my music back?? Wouldn’t it be saved under my Apple ID account?

Posted on Jun 24, 2019 1:31 PM

Top-ranking reply

Vancouver22

Level 8

36,764 points

Posted on Jun 24, 2019 1:47 PM

As long as your Apple Music Membership is still active, you can restore it by following these steps:

Turn iCloud Music Library off, then on again

On your iPhone, iPad, or iPod touch:

1. Go to Settings > Music, then tap iCloud Music Library to turn it off.
2. Close Settings.
3. Go to Settings > Music, then tap iCloud Music Library to turn it on.
4. Turn on “Show Apple Music”

If they still don’t load:

in settings- iTunes App Store - your name - sign out- then sign back in - you will need to turn iCloud music library back on again.

View in context

Apple Music lost

Similar questions