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Coocheeyaya Author

Level 1

5 points

iPhone XS Max Sound Issue

I purchased my phone last June 10, 2019 and there is no incidents or falling issue occurred and it is still good as new. Software 12.3.1 was updated right after I purchased. 2 days after I bought my iPhone, I experienced of having no sound even it is not on silent mode. I tried flipping the ringer switch on back and forth, reboot, turned off Do Not Disturb feature, dragged the Ringer and Alerts right and left, disconnected all bluetooth devices, reset all content and settings. Yes, it works after doing all of these but this problem is still reoccur and this is my 3rd time today(June 18, 2019) experiencing this problem in my new iPhone XS Max. Is this a software or a hardware issue? What should I need to do?

iPhone XS Max, iOS 12

Posted on Jun 18, 2019 2:15 PM

Top-ranking reply

ChrisJ4203

Level 10

230,678 points

Posted on Jun 18, 2019 2:18 PM

Since the device is brand new, make a Genius Bar appointment at the nearest Apple Store to have the device examined by Apple. They will explain your options from there.

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iPhone XS Max Sound Issue

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