Activation Lock / Lost Mode enabled after Apple ID compromise — any advice? сможете ли помоч разблокировкой

Recycle the phone and go buy a new one. And don't fall for that kind of scam again in the future.

There is no way to bypass it and there are no appeals or additional steps that can resolve this. Apple will not remove the activation lock on the device.

kanvonzi wrote:

Hello everyone,

I am asking for advice because I am stuck in a very difficult situation.

My Apple ID was compromised and scammers enabled Lost Mode on my iPhone without my consent. I am the original owner of the device and I have the original purchase receipt and the box with matching IMEI/serial number.

I contacted Apple Support multiple times and submitted all requested documents, but unfortunately my requests were declined. I understand Apple’s security policies, but I am hoping someone here might have experience or advice on what else (if anything) can be done in cases like this.

I am not asking for illegal methods or bypasses. I just want to understand if there are any additional official steps, appeals, or recommendations that I may have missed.

Thank you in advance for any guidance.

Thieves are smart and by enabling lost mode on the phone, there is no one, including Apple who can help you. Are you in Russia? We're seeing where people wanted to get an App or service they couldn't get, letting someone else sign into their iPhones. Once you let someone in your phone and Lost Mode is activated, the phone is useless and ready for the recycle bin. Also, if you're in Russia, there is no Apple Support in Russia anymore, so it's time to buy a new iPhone and learn from this unfortunate experience.

Be advised the scammers will likely demand a ransom to get you back in your phone. Once you pay, they ask for more money. It's a losing proposition for you all around.

You said, your Apple ID was compromised.

The typical scam is that you sign out of your own Apple Account on the device and sign in using someone else's Apple Account with a password they provide and that is what they lock with Lost Mode. Is it your Apple Account that is signed into your phone, or someone else's?

Otherwise they would not be able to access your account from another device as long as you had two factor authentication turned on and you did not give them the verification code sent to your device.

Apple ID and Activation Lock

iCloud uses Apple ID credentials.

If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support

If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

Turn off Lost Mode on an iPhone, iPad, iPod touch, or Apple Watch

1. In Find Devices on iCloud.com, select the device in the All Devices list on the left.
2. Click Lost Mode, click Stop Lost Mode, and then click Stop Lost Mode again.

Turn off Lost Mode on an iPhone, iPad, or Apple Watch

1. Go to icloud.com/find, then sign in to your Apple Account (if necessary).
2. Select the device below All Devices on the left.
3. Click Lost Mode, click Stop Lost Mode, then click Stop Lost Mode again.
4. You can also turn off Lost Mode by entering your passcode on the device. If you turned on Stolen Device Protection on your iPhone, you may need to use Face ID or Touch ID.

Note: If you had any cards suspended when you put your device in Lost Mode (credit or debit cards for Apple Pay, or student ID cards or Express Transit cards), when you turn off Lost Mode and sign back in to iCloud, you can use them again.

Use Lost Mode in Find Devices on iCloud.com - Apple Support

Re: “I was a victim of scammers — they gained access to my account”

How did they do that? Did you tell them your Apple Account password? That would have been a bad mistake.

Re: “I would really appreciate it if Apple could consider this situation and provide an alternative solution”

You are not speaking to Apple. According to you, they have already declined your Activation Lock support requests. I would not expect that position to change.