Cannot access to a link on iPhone and iPad

Hello all. I am sorry, I was trying to find a related answer to my question here in the community and I could not solve the inconvenient. Could you guide me please alternatives to try to solve the following:

Why can I access a particular link (a PDF Catalog) using Android devices & Win PC but I could not from Ipad´s / IPhone´s ? Could be because there is a capital letter in the URL?

Thank you very much.

Kind Regards,

Jorge

iPhone 6s

Posted on Dec 11, 2025 8:14 AM

Reply
5 replies

Dec 12, 2025 6:19 AM in response to gejor

If you are getting a 404 error, that something only the actual server would send, which indicates the iPhone is connecting the server, but the server can't find what the phone is looking for.



It's possible the iPhone is getting re-directed when it connects to the server, and wherever it's being redirected to is an invalid URL. It works on other devices, because the server does not redirect them to somewhere else.


You would need to verify if possible what kind of redirection the server is doing when an iPhone requests the page.



Dec 11, 2025 10:59 AM in response to Phil0124

Thank you for your answer.

I receive a 404 not found but, the link is correct because the same link works on any other browser in my android and/or my win pc. The 404 not found appears when I am using Safari in Iphone or Ipad.

I am opening the link clicking (i.e) in the link that I receive via whatsapp or whatever and, i open the link too when I type manually the same url in any browser (and safari shows the 404 error but whith any other browser i can read the pdf catalog correctly).

Cannot access to a link on iPhone and iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.