Airpods Pro (Gen 1) mismatch error for two years.
Hi, I’m having an issue with my AirPods Pro (1st Gen). In the Find My app it keeps saying “Setup Incomplete” and “AirPods Mismatch.”
I’ve already:
• Forgotten the AirPods from Bluetooth and iCloud on all my devices
• Removed them from my Apple ID via Find My
• Factory-reset them several times
The serial number shown in Settings and on the case is the same: H******59.
It seems like a server-side serial pairing problem—one of the internal serials for the earbuds might not match what’s stored in Apple’s database.
Could you please check whether my left, right, and case serials are properly matched in your system, and if not, help re-pair or replace the mismatched component?
I’ve already followed all standard troubleshooting steps, so I’m requesting an activation-lock / serial-mismatch escalation for AirPods Pro.
[Edited by Moderator]
AirPods Pro