Unable to receive emails and texts despite paying for additional storage on iCloud

Signed up for additional storable paying/paid $2.99/mn for many months.Recently a notice to increase storage for $9.99/month. Paid such 2-3 times Plus $2.99/mn. YET unable to receive Communications… why?

HELP please … Need Assistance Connie

[Re-Titled by Moderator]

Original Title: Increased my Storage paid $9.99/m 2-3 times Along with $2.99/mn YET unable to receive Communications like emails even texts Help please... Need Assistance. Connie