Returning Defective Apple Pencil Pro

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Returning Defective Apple Pencil Pro

Hi! My orders just got arrived yesterday and my apple pencil pro is not working. It states 0% and I charged it for hours and it didn't increase. Then I try to restart and reconnect but it has difficulty in reconnection. Then, when it connects again, it says 17% so I tried to charge it more for hours, but it stuck on that and it disconnects. When I try to connect it again, it says 0% again. Then, i connected it again and leave it for 8 hrs but when I look on it, it looses connection and the battery stays on 0%. I am really disappointed because this is my first time purchasing an iPad and apple pencil in Apple PH website. I already call the landline number stated on the return part of my order but the generated call only gives me the same link and procedure. Hopefully, I can return it :(

iPhone 13, iOS 18

Posted on Oct 3, 2025 9:58 PM

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Answer 1

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LotusPilot

Community+ 2025

Level 10

301,802 points

Oct 4, 2025 3:16 AM in response to mildredd

If purchased directly from Apple, you have 14-days within which to return an undamaged item for unconditional exchange or refund.

If purchased from Apple's online store, you will have received an order confirmation email - that will include information concerning returns. You can also visit an Apple Store with your purchase invoice to make the exchange or refund.

Beyond 14-days, a defective item will he handled under Apple's limited warranty. In this instance you would be best advised to visit your local Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple

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