Clean Up Tool Not Working in Photos App

Hi,

I’m facing an issue with the Clean Up tool in the Photos app on my Mac. Every time I try to use it, the app either freezes, crashes, or doesn’t apply the changes at all. I’m currently on macOS Tahoe and Photos version


Steps I tried so far:


  • Restarted Photos app and my Mac
  • Checked for macOS updates
  • Tried on multiple photos


But the problem still persists. Is anyone else experiencing this? Any solutions or workarounds would be appreciated.


Thanks!

Posted on Oct 1, 2025 11:38 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2025 9:07 AM

How much free storage do you have on your Mac? At System Settings>General>Storage mine says 1.4TB of 2TB used. What does yours say? Does it indicate that you have at least 15% free?


How long have you had Tahoe? It can take some time for AI stuff to load and settle itself.


You don't say-- are you using iCloud Photos or Optimize storage?


Have you used any 3rd party "cleaner" apps or virus eaters or VPNs?


To narrow things down, try these steps:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 

  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it.  This is a bit harder, because a new user can't access a different user's stuff. You would need to move your Library out of your own user's folder up to the general "Users" folder. 
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon. If you use iCloud Photos, it’s possible that this will cause a re-sync that lasts long enough to make you nervous.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


Let us know what happens…

1 reply
Question marked as Top-ranking reply

Oct 2, 2025 9:07 AM in response to applepk75

How much free storage do you have on your Mac? At System Settings>General>Storage mine says 1.4TB of 2TB used. What does yours say? Does it indicate that you have at least 15% free?


How long have you had Tahoe? It can take some time for AI stuff to load and settle itself.


You don't say-- are you using iCloud Photos or Optimize storage?


Have you used any 3rd party "cleaner" apps or virus eaters or VPNs?


To narrow things down, try these steps:

  • Restart the computer (of course)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 

  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it.  This is a bit harder, because a new user can't access a different user's stuff. You would need to move your Library out of your own user's folder up to the general "Users" folder. 
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon. If you use iCloud Photos, it’s possible that this will cause a re-sync that lasts long enough to make you nervous.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


Let us know what happens…

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Clean Up Tool Not Working in Photos App

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