Photos and videos locked on my MacBook Pro M4

I recently bought the MacBook Pro M4 super excited that I can finally use DaVinci resolve to edit my videos fast. I use a Sony A7iii camera with a Prograde card reader. All my photos show ‘locked’ and all the videos have a line going diagonally so when I open to view the videos are much darker and unable to edit; photos are also darker. I already tried the right click, get info, unlock etc so far it didn’t work. I’d really really appreciate any help and patience in writing a step by step guide in fixing this as I’m not an expert with these things. Thank you ❤️



[Re-Titled by Moderator]

Original Title: HELP PLEASE 🙏 MacBook Pro M4 - Sony A7iii - ‘locked’ photos and videos


MacBook Pro (M4)

Posted on Aug 29, 2025 1:43 PM

Reply
10 replies

Aug 30, 2025 7:45 AM in response to HelloLala

Are you using RAW files? Not all RAW files are supported, and I didn't see your's on the list. Check this:

Digital camera RAW formats supported by iOS 18, iPadOS 18, macOS Sequoia, and visionOS 2 - Apple Support

Look at how many just Sony cameras are on this list! Every camera model and sub-model has its very own RAW format that's different from all the others. Apple doesn't seem interested in writing new code to support them all, and I find it hard to blame them for that. It makes you wonder why Sony (or Nikon, or ...) can't come up with a single format for all their cameras. I know that Nikon has its own NX Studio program for its files, and I imagine that Sony has an app that you can use.


You can use Adobe's free Digital Negative (DNG) converter to make a universally acceptable RAW picture file. This is the format that Lightroom uses when it creates a new (edited) RAW file, and Apple and Photos supports it. 

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos and videos locked on my MacBook Pro M4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.