Unable to verify identity in Apple Wallet

When it ask to verify my identity , once I did the social security number and date of birth and press next it goes back to the beginning. I had to repeat it many times and it never went through what do I do?



[Re-Titled by Moderator]

Original Title: Apple wallet troubles 

iPhone 13

Posted on Aug 10, 2025 2:56 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2025 11:02 AM

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

1 reply
Question marked as Top-ranking reply

Aug 11, 2025 11:02 AM in response to kimdoraaa

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank. 


Contact Green Dot Bank:

  • by calling (877) 233-8552,
  • by mail for disputes at P.O. Box 9, West Chester, Ohio,
  • by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
  • visit www.greendot.com


https://applecash.greendot.com/termsconditions/


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

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Unable to verify identity in Apple Wallet

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