When clicking "pay" using Apple Pay nothing happens on iPhone and Mac

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Level 1

5 points

When clicking "pay" using Apple Pay nothing happens on iPhone and Mac

Recently apple pay has stopped working for me on my mac (MAC 15.5 (24F74), Safari Version 18.5 (20621.2.5.11.8)) and on my iPhone (iPhone 15 pro, ios 18.5).

When clicking on the Pay button, nothing happens. Also on Apple Pay Demo page: https://applepaydemo.apple.com/

For other devices (my friend's device) with same os and safari, it works.

Did some technical digging and what I see is that after pressing the Pay button, the Apple SDK calls the oncancel callback without any reasonable reason.

What could be the issue here?

[Re-Titled by Moderator]

Original Title: Apple pay not working

MacBook Pro 14″, macOS 15.5

Posted on Jul 21, 2025 12:55 AM

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Answer 1

Jeff Donald

Level 8

44,658 points

Jul 28, 2025 12:10 PM in response to hpsharon

Using odd screen resolutions can affect some websites and thus affect Apple Pay. Some iPhone users have had to turn their phone horizontal to get a site to work.

But as I stated earlier, a VPN profile and altered network settings can stop Apple Pay from working. Other potential issues are location services for Wallet are off. Region is mismatched to physical location. Having a focus mode set that limits services. You must have 2FA setup and a password on all devices.

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Answer 2

Jeff Donald

Level 8

44,658 points

Jul 28, 2025 5:23 AM in response to hpsharon

Are you or have you used a VPN on your Mac? Is a profile still installed?

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Answer 3

Jeff Donald

Level 8

44,658 points

Jul 28, 2025 4:14 AM in response to hpsharon

Do you have a VPN installed on your Mac? If it’s off, but the profile is installed, it may still interfere with Apple Pay. It’s a best practice to delete the profile and reset the network settings on your Mac. Location services should be enabled for troubleshooting. After resetting and changing other settings if necessary, restart your Mac and restart your router.

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Answer 4

Jeff Donald

Level 8

44,658 points

Jul 27, 2025 4:01 AM in response to hpsharon

Are you using a VPN or have antivirus/malware software on your devices? Is it just one website or all websites? Does tap-to-pay work on the iPhone?

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Answer 5

Jeff Donald

Level 8

44,658 points

Jul 24, 2025 10:16 AM in response to hpsharon

This will go much quicker if you answer all the questions I ask. 😀. What device are you using an iPhone, iPad or Mac? Specifically, what model devices?

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

Official Apple Support

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Answer 6

hpsharon Author

Level 1

5 points

Jul 28, 2025 3:38 AM in response to hpsharon

The same apple pay webpage (even https://applepaydemo.apple.com/) doesn't work with\without VPN. No antivirus or malware. In devices wherehttps://applepaydemo.apple.com doesn't work, all other apple pay webpages don't work. iPhone tap-to-pay works.

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Answer 7

hpsharon Author

Level 1

5 points

Jul 28, 2025 4:45 AM in response to Jeff Donald

The same apple pay webpage (even https://applepaydemo.apple.com/) doesn't work with\without VPN. No antivirus or malware. In devices wherehttps://applepaydemo.apple.com doesn't work, all other apple pay webpages don't work. iPhone tap-to-pay works.

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Answer 8

Jeff Donald

Level 8

44,658 points

Jul 21, 2025 8:39 AM in response to hpsharon

Is it one specific website or all websites? Does Apple Pay (Tap-To-Pay) work at merchant locations?

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Answer 9

hpsharon Author

Level 1

5 points

Jul 23, 2025 12:14 AM in response to Jeff Donald

All websites, tap-to-pay works. Apple pay on websites doesn't work.

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Answer 10

Jeff Donald

Level 8

44,658 points

Jul 23, 2025 5:28 AM in response to hpsharon

Are you using Safari for a web browser? What device are you using an iPhone, iPad or Mac? Specifically, what model device and what OS (iOS)?

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Answer 11

hpsharon Author

Level 1

5 points

Jul 23, 2025 9:55 PM in response to Jeff Donald

Reproducing the issue using macOS Sequoia 15.5 and Safari Version 18.5 (20621.2.5.11.8)

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Answer 12

hpsharon Author

Level 1

5 points

Jul 27, 2025 2:42 AM in response to hpsharon

Using MacBook Pro 14 inch. I don't think support can help as it's a low level technical issue.

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Answer 13

hpsharon Author

Level 1

5 points

Jul 28, 2025 10:13 AM in response to Jeff Donald

Yes, I have used VPN on the device and profile is installed but VPN is disabled.

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Answer 14

hpsharon Author

Level 1

5 points

Jul 28, 2025 11:24 AM in response to Jeff Donald

Thanks but another device that does have an active VPN can access the page and complete the process so not sure if VPN is the cause here. What other reasons can cause it?

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Answer 15

kishone

Level 1

8 points

Jul 29, 2025 6:58 AM in response to hpsharon

My Apple Pay not working my daughter trying to send money on Apple Pay it’s not going thru

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