Why does a new Mac mini's internet connection work for one user but not another?

My new Mac mini will not connect to the internet. I spent over an hour on the phone to apple but they couldn't fix it! It has worked OK for 3 months then the internet connection stopped working, wired and WIFI stopped connecting. I backed up and reinstalled the OS but it still will not connect to the internet. I set up a new user and low and behold the second user has got internet connection OK. Has anyone had this problem please?


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Mac mini, macOS 15.4

Posted on May 4, 2025 1:26 AM

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Posted on May 4, 2025 4:32 AM

OP wrote " I set up a new user and low and behold the second user has got internet connection OK. "


Tell-tale sign.


Some Third Party Software that is loaded to your Original User Account that is not effecting the Second User Account


To skip the Q&A session, just download the Application Etrecheck directly from the Developer. 


It’s a diagnostic tool that doesn’t change your computer at all. It gives you a clear and easy-to-read list of both your hardware and software


You can get it for free or pay for extra features. And don’t worry, the report won’t reveal any personal information. 


Once you’re done, just copy and paste the full report using the Additional Text Icon.


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Why does a new Mac mini's internet connection work for one user but not another?

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