User profile for user: Bill Veeser
Bill Veeser Author
User level: Level 1
28 points

After upgrading to macOS 15.3 my Canon Pixma G7020 no longer works on my MacBook Pro network

upgrading to OS 15.3 my Canon Pixma G7020 no longer works on my network. I can see it on my MacBook Pro network, but it will not set up as a usable printer. Has anybody else had trouble with that particular printer?


This is the message I got several times trying to connect to my Canon printer and any suggestions would be helpful. Thank you in advance.



[Re-Titled by Moderator]

MacBook Pro 14″, macOS 15.4

Posted on Apr 8, 2025 3:03 PM

Reply
Question marked as Top-ranking reply
User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
24,235 points

Posted on Apr 8, 2025 4:23 PM

The Canon G7020 is listed as a supported model in About AirPrint – Apple Support (UK) (en-gb edition, March 19, 2025). This means that it should work with the latest macOS versions without the need for additional printer drivers when connected to the same network (Wi-Fi router) as a Mac computer. Printing should also be possible from an iPhone/iPad without extra apps.


AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections, so you could choose to connect the printer wirelessly or use an Ethernet cable to one of the LAN ports of the Wi-Fi router. An Ethernet printer connection may be more stable.


Any change if you try a full power-cycle sequence (do not forget the router)?

  • Power off the Wi-Fi router, the printer, the Mac, and all other devices/computers.
  • Wait two to three minutes.
  • Power on the router.
  • Wait two to three minutes.
  • Power on the printer.
  • Wait a minute or two.
  • Power on the Mac and all other devices/computers.
View in context
2 replies
Question marked as Top-ranking reply
User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
24,235 points

Apr 8, 2025 4:23 PM in response to Bill Veeser

The Canon G7020 is listed as a supported model in About AirPrint – Apple Support (UK) (en-gb edition, March 19, 2025). This means that it should work with the latest macOS versions without the need for additional printer drivers when connected to the same network (Wi-Fi router) as a Mac computer. Printing should also be possible from an iPhone/iPad without extra apps.


AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections, so you could choose to connect the printer wirelessly or use an Ethernet cable to one of the LAN ports of the Wi-Fi router. An Ethernet printer connection may be more stable.


Any change if you try a full power-cycle sequence (do not forget the router)?

  • Power off the Wi-Fi router, the printer, the Mac, and all other devices/computers.
  • Wait two to three minutes.
  • Power on the router.
  • Wait two to three minutes.
  • Power on the printer.
  • Wait a minute or two.
  • Power on the Mac and all other devices/computers.
Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

After upgrading to macOS 15.3 my Canon Pixma G7020 no longer works on my MacBook Pro network

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up