Missing files in Folders app on iPad

I am missing my download folder and other files in my “folders” after buying new iPad. (Then that iPad was defective and received replacement ) I NEED those files desperately . They are not on the cloud either ! Help please !




[Re-Titled by Moderator]

iPad Pro, iPadOS 18

Posted on Apr 4, 2025 12:42 PM

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Question marked as Top-ranking reply

Posted on Apr 4, 2025 2:30 PM

Presumably you had configured your Downloads folder to save downloaded files locally on your old iPad - and not to iCloud. As such, the files will only be accessible from your old iPad.


The settings path for iPadOS 17.x and earlier:

Settings > Safari > [General] Downloads > [Store Downloaded Files On] - select as required


The settings path is slightly different for PadOS 18.x:

Settings > Apps > Safari > [General] Downloads > [Store Downloaded Files On] - select as required



If you had the foresight to backup your old iPad to iCloud or iTunes, you'll be able to restore the backup to your new/replacement iPad:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Otherwise, if you haven't created a backup - and no longer have access to your old iPad - any locally stored files will have been lost.

3 replies
Question marked as Top-ranking reply

Apr 4, 2025 2:30 PM in response to Lor iMeade

Presumably you had configured your Downloads folder to save downloaded files locally on your old iPad - and not to iCloud. As such, the files will only be accessible from your old iPad.


The settings path for iPadOS 17.x and earlier:

Settings > Safari > [General] Downloads > [Store Downloaded Files On] - select as required


The settings path is slightly different for PadOS 18.x:

Settings > Apps > Safari > [General] Downloads > [Store Downloaded Files On] - select as required



If you had the foresight to backup your old iPad to iCloud or iTunes, you'll be able to restore the backup to your new/replacement iPad:

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Otherwise, if you haven't created a backup - and no longer have access to your old iPad - any locally stored files will have been lost.

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Missing files in Folders app on iPad

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