iphone 16 pro max caught fire?

Hello!

Obviously, don’t use that cable anymore. Take the device in to a Genius Bar asap to have it examined. Take the cable with you, as they might want to see which cable you used. Also take the wall adapter if you used one.

If it started smoking, I wouldn’t trust charging it anymore, until deemed safe to do so by a Genius Bar employee.

• Genius Bar Reservations: Genius Bar Reservation and Apple Support Options
• Locate Apple Stores & AASP’s: Find a Reseller 
• iPhone Service & Repair: iPhone Repair and Service - Apple Support

Have a great day!

mac user in midwest wrote:

I sent it in and the technicians said there was water in the phone and it is not a manufacturer error. We had the phone for a few days, and since we didn't yet have a case for it, it did not leave the house. There is no possible way it got water in it with us. But support said "too bad" and won't replace it. Wanting to charge $600 to fix it. I'm about to stop being an apple customer.

There are moisture sensors built into the phone. If the sensor was tripped, moisture got in the phone. Either way, if you think buying another smart phone is a better option, that's up to you and doesn't make a difference to anyone here on this user to user only forum. I'm sorry this happened to you, but this is a user to user only forum. We have no influence over Apple. You'll need to continue dealing with them directly.

Thank you for participating in the Apple Support Community.

We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.