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The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >
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face ID camera shows blurred image not working
[Re-Titled by Moderator]
iPhone 13, iOS 16
Update to iOS 18, ensure the display is clear and any add-on screen-protective film is removed, restart, and test again.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Then failing that, contact Apple Support: Official Apple Support
There may be something wrong with your TrueDepth camera. Please view the following articles. ⇢
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics. ⇢
Face ID image is blurred on my iPhone 13
