Apple Cash is Permanently Restricted

My Apple cash was restricted and would not accept any of my verification infomation. I then called Apple Support and was put on a repeated cycle of "We can't verify your information at this time, please try again in 30 days. That is all we can do." I would ask why, they would tell me my information was correct but for some reason, my information could not be verified with Apple Cash so they aren't sure but just to try again in 30 days. Every 30 days I would call and get this same result.


A few days ago I called again and got the issue elevated to a supervisor who created a "case" for my account. We even tried closing the apple cash account and creating a new one, but still my information could not be verified. She told me that I would hear back within 48 hours, but lo and behold - a day later I receive an email on basic instructions on how to verify my information! No other information about this supposed "case".


This is information that I already know that does not help me whatsoever and leaves me still stuck with a restricted account and no way to ACTUALLY verify my information which I have entered several times CORRECTLY! It very much seems like Apple Support has no idea how to help me, and does not care to try and help. I can clearly articulate that I am stuck in a cycle and they will just redirect me to an FAQ showing me how to go about verifying my information and CONTINUE the cycle. I am entering correct information and it is still unable to verify! It is not like I don't know how to verify my information.


I'm posting this knowing that they are going to reply to this with just another redirection to an FAQ showing me how to go about verifying my information. Very frustrating.

iPhone 13, iOS 18

Posted on Dec 14, 2024 10:30 AM

Reply

Similar questions

4 replies

Dec 14, 2024 10:45 AM in response to peachfall

Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment. If you would like to leave feedback for Apple please use the link below.


Feedback - Apple Pay - Apple


Im happy to reply and explain things as best I can, using only the limited information you’ve provided above.


I do not work for Apple or Green Dot Bank (issuer of Apple Cash accounts). I’m retired and previously worked in the financial industry and have a good clue what’s going on. It’s up to you, if you want to proceed.

Dec 14, 2024 11:02 AM in response to Jeff Donald

Thank you. I guess my post is more of a complaint to see if anyone else has dealt with this issue and to see how they got out of this cycle. I think I've gotten the most of what I can out of the actual Apple Support system so I'm looking to see how other users have experienced and solved similar issues.


My information is quite limited about my problem so I apologise, but the gist is this: I simply put in all my information, and the phone just tells me "We are unable to verify your information at this time." The several times I have called the operator has told me my information was correct, but the system was just unable to verify the information. They have no other explanations besides that so it's all I've got to work with.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Cash is Permanently Restricted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.