i updated my software to 18.1.1 and now my centurylink email doesn’t connect. I did the usuals…power off, airplane mode, deleted account multiple times it would connect the initial adding account back but stop again saying not responding?!? How can I fix this?
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
I finally got my Centurylink and iCloud emails to download again!! I did two things, just variations on what we have all tried before. Don't know if one or the combination of the two did it, but it worked this time for me. First, I did a hard reset on the phone (tap volume up key, tap volume down key, then hold in right side button until screen goes black and apple reappears. Then I deleted the mail ap from the phone and reinstalled a new one from the ap store.
A short time later, emails started downloading. Hope this works for you.
I also was having problems with my Centurylink mail. I subscribed to the Centurylink email plus cost $5.99 a month. You have the option to forward email. I made me a Gmail account added it to the mail app and set it as default. shame have to pay for but at least I can view my mail without logging in the webmail. There’s a glitch somewhere that neither one knows how to resolve after the iOS update. I also have 18.1.1 This is another option Maybe one day will start back working and I will cancel the subscription
I’m having same email problem. Tried the solutions listed by Millermom too, no success. Any advice?
I have the same issue with Gmail after updating to 18.1.1. No new mail and just says connecting....
Well, never mind. My Century Link email stopped working the following day.
I'm pretty sure you meant smtp.centurylink.net.
my email is not working hadn’t been December
I’ve got nothing from them just a “not our problem “ response because it’s an apple issue. Still very frustrated.
Perhaps a long shot:
Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.
If you tell us what you tried, maybe someone can find one that you missed.
However, the most likely reason is your username and password for the email accounts are not correct.
What mail providers do you use, such as iCloud, AOL, Outlook, MS Exchange, Yahoo, Verizon mail, AT&T mail, etc., and do you have the problem with all of them or just one of them?
ErikTalgoy wrote:
I have the same issue with Gmail after updating to 18.1.1. No new mail and just says connecting....
Have you tried deleting the account, and adding it back? Go to Settings/Apps/Mail/Accounts and tap on the account to reach the Delete button, then tap Add Account.
Thanks GraniteRiver! This worked for me too! Delete app, hard restart, download new app, put in Mail specs (exact same as before mail.centurylink.net & smpt.centurylink.net) and then a minute or so mail started downloading. yay!
Hello everyone,
I am having the same problems as you guys. I'm doing some work for a lady that has a centrurylink email and she is having the same problems as you all describe on her iPhone 13. For the people that have gotten it to start working, what server settings are you all using? I just want to verify those setting it to rule that out. These are the settings i have been using:
Username: example@centurylink.net
POP3 Server: pop.centurylink.net
POP3 Port: 995 (SSL/TLS)
IMAP4 Server: mail.centurylink.net
IMAP4 Port: 993 (SSL/TLS)
SMTP Server: smtp.centurylink.net
SMTP Port: 587 (TLS) or 465 (SSL)
Do you have 2 factor authentication for your email account? If you do you need to create an application-specific password for your iPhone, which is not the same password you use for webmail.
Another possibility: Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.
What happens when you update to 18.2?
Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN.
CenturyLink email stopped connecting after 18.1.1 update
