Homepod Mini states it is on a seperate wifi network when trying to use alarms but is actually on the same wifi network

Question

Homepod Mini states it is on a seperate wifi network when trying to use alarms but is actually on the same wifi network

I have been experiencing an issue for a while now where, when attempting to use alarms or timers on my phone via the Home App or the Home Widget, my Homepod Mini states that "Alarms can be viewed and managed only when this Homepod is on the same network as this iPhone". This message is also seen on my iPad if I attempt to modify my Homepod's alarms/timers from that device as well.

However, I have confirmed that both devices are on the same network. I have confirmed this by checking the Homepod Mini's network via the Home app, and my iPhone and iPad's network via the settings app. I am able to play music fine, and my Homepod Mini can access the internet for Siri fine. It is only the timer/alarms that seem broken.

Things I have already tried to fix the issue:

Confirming that both my iPhone and Homepod Mini are on the same network
Disconnecting my iPhone from the wifi network and reconnecting it
Factory resetting my Homepod Mini
Leaving my Homepod Mini in the Default Room (as suggested in an old thread with a slightly similar issue)
Attempting to connect both devices to a different network

None of the above have fixed my issue, and I was unable to find another thread with the same issue I am experiencing. I appreciate any help that can be offered.

HomePod mini, 18

Posted on Nov 17, 2024 11:14 PM

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Answer 1

turingtest2

Level 10

274,546 points

Nov 22, 2024 12:15 PM in response to ChrisKnowsEverything

What software builds are on the iPad and the Mac? Did you see a prompt about Upgrading to the new Home architecture - Apple Support at some point? If you allowed that to happen it may have blocked older firmware from connecting, although if you are able access the HomePod in the Home app, but just not alter alarms then something else is going on. I assume you are still able to set and cancel alarms using Siri.

tt2

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Answer 2

turingtest2

Level 10

274,546 points

Nov 20, 2024 11:16 AM in response to ChrisKnowsEverything

It seems that you've already tried a factory reset of the HomePod. What versions of iOS and HomePodOS are involved? Have you tried restarting your router at any point? Do you have any additional devices such as an Apple TV that can perform the Home Hub role. If so that might need rebooting too. Is your router configured to all peer-to-peer traffic? With iOS 18 it should actually be possible to configure your alarms remotely, making this error message potentially incorrect, although clearly there seems to be some difficulty communicating with the device.

tt2

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Answer 3

Rudegar

Level 10

173,970 points

Nov 19, 2024 4:32 AM in response to ChrisKnowsEverything

if the wifi router is not set to bridge 5Ghz and 2.4Ghz and wired internet then it just might not be on the same wifi network

also if your wifi router have some generic SSID then nearby wifi networks could have the same SSID and result in on of them not being on your wifi network

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Answer 4

Nov 21, 2024 11:10 PM in response to Rudegar

Thanks for the response! I do have separate 5Ghz and 2.4Ghz connections. Both of my devices are connected to the 5Ghz connection and this exact setup worked before. The router has a unique SSID that I set when originally setting up my router.

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Answer 5

Nov 21, 2024 11:23 PM in response to turingtest2

My iPhone is currently running iOS 16.6.1, and the HomePod Mini is running 18.1.

My router has been restarted at several times while this issue has occurred, so that has not gotten me anywhere.

I don't have an Apple TV. The only apple devices I have are my iPhone, my HomePod Mini, my Macbook, and my iPad.

Yes, my router is open for all P2P traffic.

As mentioned above, my iPhone is on iOS 16.6.1. I don't have enough storage left on my phone to update to 1.18. However, this issue also occurs with my Macbook and my iPad, not just my iPhone.

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Answer 6

Nov 22, 2024 6:19 PM in response to turingtest2

My mac is running macOS Sequoia 15.1.1, and my iPad is running iPadOS 16.7.10. What is really really weird (call me delusional, I give up at this point) is I just checked again on all my devices and now my mac is able to control the timers and alarms on my homepod. However, my iPhone and iPad still cannot. I am positive that my mac was unable to previously though, so maybe a new software version for mac released that fixed it the issue, since I keep my mac regularly up to date. I do believe I upgraded to the new Home architecture a while back, although I can't be certain that the issue began occurring as a result of it. Like you said, my iPhone and iPad can still see all of the details about my HomePod and control the music and whatnot on it, they just are unable to do the timers and clocks. I regularly use the timers and alarms on my HomePod via Siri, so I know they are working, I just can't control them from my devices.

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Answer 7

lkrupp

Level 6

16,875 points

Nov 20, 2024 5:39 AM in response to ChrisKnowsEverything

If all else fails the solution might be to factory reset the HomePod and start over with setup.

Reset HomePod or HomePod mini - Apple Support

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