You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Screenshots fail after upgrade from Sonoma to Sequoia 15.1 plus other related issues on MBP M1

I just upgraded my OS from Sonoma to Sequoia a couple days ago, now I'm getting screenshot failures. I normally take my screenshots via the Shift+Command+4 key combination to select a certain area of the screen. I use this function a lot. I noticed after the upgrade that when I do it, I still hear the double beep sound that I normally get but there's no screenshot. I have them set to appear on my desktop, been doing it this way for years.

If I reboot, it will work but only for a short while, like for two to four times then it fails again. I've gone into Safe mode, took a few screenshots that worked, then booted back to normal mode and the screenshots worked but only for a few times before failing.


I am now reading that many have had issues with screenshots after the move to Sequoia but most seemed to be before 15.1, which at this writing is the latest.


Other issues I notice once the screenshot fails is I cannot open the Trash, it just ignores the mouse click, I cannot open About via the drop down menu from the Apple logo and when opening Force Quit, I see Finder labeled as unresponsive. When force closing Finder, it never restarts without a complete reboot.


Any suggestions on what I can do while waiting on Apple to fix this?

MacBook Pro (2021)

Posted on Nov 17, 2024 6:52 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2024 7:01 AM

on sequoia 15.1 I cannot reproduce your issue. I am having no issues with screen shots or recordings. they are working as they always have.


so I need to ask, do you have any antivirus apps installed? and / or any apps that claim to "clean up" or "speed up" or otherwise "optomize" your Mac? if yes, you would do well to uninstall them using the developer's instructions.


if you don't have any of those types of apps installed, i'm thinking you should download and run the free version of EtreCheck so we can see if you have some software installed that is causing your issue. make sure you give "full disk access" to etrecheck. Learn how to use it by reading Using EtreCheck. if you need help interpreting the report, you can see how to post the report here by reading How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report. and it automatically obscures sensitive things (like serial numbers) so you don't have to worry about sharing the report here.

25 replies

Nov 18, 2024 7:04 AM in response to jeffreythefrog

Ok, I did a restart this morning after waking up the MBP so things are working again as of this writing.. ..


I understand what you're saying but that in itself is an issue not caused by the owner. I also understand that third party programs like Adobe, Microsoft, etc need to keep their updates coming to be compatible with the platforms they live on and that may take a bit of time when Apple releases a new OS.


For me, it's the Apple native stuff that is breaking.. .. screenshot, Finder, etc. I have a plan of action today to try and come to grips with this. I will certainly post what I do along with the results and will reply to PRP_53 next.

Nov 20, 2024 2:40 PM in response to PRP_53

Status as of Nov 20, 2024. 3 Days after initial post for help


The three of you (jeffreythefrog, dialabrain and PRP_53) all suggested I run an Etretech report, so I did. From the report I posted, here is what I have done as of this writing.. .. 


App extensions:

- Deleted: NetworkProtectionSystemExtension - version 1.68.0 (Duck Duck Go, Inc. - installed 2023-12-12)

- Deleted: Application: /Applications/DuckDuckGo.app/Contents/Library/LoginItems/DuckDuckGo VPN.app - version 1.68.0 (Duck Duck Go, Inc. - installed 2023-12-12)


Safari extension:

- Deleted: [Loaded] Privacy Dashboard - /Applications/DuckDuckGo Privacy for Safari.app


Clean up:

- Deleted: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application


After removing these items, I deleted the trash and did a Shut Down. Then…


* Through observation I am thinking that the issue is with Finder and its triggered by taking a screenshot after waking it from a sleep of unknown sleep time



- Powered up, did my work, made several screenshots, played around with Finder, everything worked as it should. 

- Once done working, I put it to sleep. I normally use keyboard commands for this.. . .Option-Command-Eject key combo (I use an extended kybd)

- Pressed space bar to wake it a few hours later: Everything worked as it should. Was it asleep long enough to have caused the issue or not???

- Once done working, I put it to sleep for the remainder of the day. 


Next Day - let’s call this Day 1 (after the deletions)

- Pressed space bar to wake it, Everything worked as it should. This was an overnight sleep which was long enough to historically have the issue show up, but it didn’t. I’m now a bit optimistic but keeping in mind that the issue started after the upgrade from Sonoma to Sequoia which was only six days ago so there isn’t a lot of experience with this yet.

- Once done working, I put it to sleep. 

- Pressed space bar to wake it a few hours later: Everything worked as it should. 

- Once done working, I put it to sleep. 

- Pressed space bar to wake it a few hours later: Everything worked as it should. 

- Once done working, I put it to sleep for the night


Day 2

- Pressed space bar to wake it, Everything worked as it should.

- Basically day 2 was a repeat of day 1. Some number of sleeps, wakes, working, etc and all worked as it should


Day 3 - Today

 - Today proved to be a repeat of Day 2. Certainly by now, the issue would have happened several times with subsequent reboots between each one. I am happy to report that as of this writing, after several sleep/wake periods, all is well.


Unfortunately, I did all the deletes before retesting so it's hard to know if any one of them was the root. I will now let this go for about a week or so before coming back with another update so stay tuned.. .. 


Nov 22, 2024 2:06 PM in response to searayfanatic

I always expect a few issues when upgrading, I always wait till a .1 or .2 before upgrading due to that. It's a complex code and all the testing in the world will not cover 100% of what we do with our puters and what we have connected to them. I get that. However, its still frustrating and of course the screenshot is a function I use several times/day and no one likes having to clear the screen of all running apps in order to reboot to get screenshot working again, but I do remember my days, long ago now, when living in the Microsoft world - it was much worse!


How did you open Screenshot and change the save location?

Nov 22, 2024 2:32 PM in response to jeffreythefrog

Thanks! didn't know that as my default method to make a screenshot is the Shift-Command-4 key combo but after dragging the Screenshot app to the dock and selecting it, that menu that you showed automatically appears at the bottom of the screen for me. However, my menu doesn't have some of the items like yours, for instance: Microphone doesn't show up.

The good news is the screenshot is still working for me!

Nov 23, 2024 5:38 AM in response to jeffreythefrog

To be brutally honest, I came here instead of contacting Apple Support. I believed I would get higher quality help. It's rare that a level one tech support person can help me anymore, even when I've done the leg work and give them that info. Escalating to level 2 takes time and even then, you get "one" level 2 person whereas posting here can have a multitude of people chiming in.

I seriously doubt Apple Support would have found the issue, they probably would have told me to reinstall the OS, truth be told that was already in the back of my mind :-) but there were still some troubleshooting steps I had not yet taken, like isolating my MBP from all peripherals, etc (which I didn't have to do :-)

Screenshots fail after upgrade from Sonoma to Sequoia 15.1 plus other related issues on MBP M1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.