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Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3

Hello,


I'm trying to accept the new iCloud terms & conditions on my iPhone SE 2016, iOS 15.8.3, but once I click on "Continue" the loading symbol shows up for a while, until it disappears and nothing else happens. I cannot go back either. The screen is just frozen and I have to kill the settings app in order to use it.


I have tried a hard reset and signing out of my iCloud account. Nothing changed.

I tried signing in https://www.icloud.com in the hopes of getting a prompt to agree to these new terms there but nothing happened.

I do not have multiple iCloud accounts setup under my Mail settings.

I do have the latest iOS available for this specific phone.


I'd appreciate any help I can get (outside of being told to switch to a newer phone. I love my SE, it's an amazing phone that fits my lifestyle.)

iPhone SE

Posted on Nov 16, 2024 3:36 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2024 5:38 AM

Hallo, I checked this with Apple and the matter regarding iOS 15.8.3 on older iPhones is being looked into. A solution should be forthcoming soon.

8 replies

Nov 20, 2024 6:29 AM in response to SquattingWheat

I also have this issue, exactly the same as the OP describes it. I was on chat last night with apple tech support for nearly 2 hours trying numerous things. The tech rep said that signing out of iCloud on the phone and back in was the last resort, because ofc it unsyncs everything and then has to sync it back again. I didn't do that step because I didn't want to risk the phone potentially not being able to sign back in and then god knows what state the phone would be left in.


But I did try resetting the network settings, uninstalling my VPN, signing out of iCloud on an old iPad and signing back in, signing out of iCloud on my Windows laptop and signing back in. After each sign out I would try and accept the new T&Cs on my iPhone, then reboot and trying accepting again, then signing back in on the device etc. etc. following the same pattern. So I tried every combination I could think of trying to accept terms on another device but you just don't seem to get the option, you can just sign in and out. I also signed out of purchases and then tried downloading a free app to force me to sign back in, back that didn't work either.


Thing is I've lost my recent phone history I'm sure because of this as it's not being synced with iCloud, and I think Whatsapp does it's backups to iCloud if I remember right. So at the moment I, and presumably everyone else, in the same position has just lost access to whatever gets synced to iCloud. Also I pay for a bit of extra storage, not a lot - just the 99p option for 50GB, so technically I'm paying for something I can't get access to.


I note that English_in_Berlin above said the matter is being looked into and a solution should be forthcoming soon, but that's not what I was told by tech support. They told me that Apple are aware of the issue and it is being looked into, but it's not definite they will provide a bug fix for older phones. His exact words were "they *may* provide a fix if they feel it is necessary", which doesn't exactly inspire confidence. I think that if not enough people complain about the issue on older versions of iOS then they just won't bother.

Nov 20, 2024 1:27 PM in response to darthcalis

I was apprehensive about signing out of my iCloud account as well but since nothing else worked I gave it a try and... it didn't work either.


So far I've gotten an email that they no longer support my phone on FindMy and my messages are not syncing with my mac.


It is very disheartening that paying customers have to basically fight for their right to get the service they pay for...

Nov 16, 2024 5:39 PM in response to SquattingWheat

Re: Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3


You might want to try updating your iPhone SE to the newest compatible iOS version:

However :

About iOS 15 Updates - Apple Support does say iOS 15.8.3 is the newest!:

and "This update provides important security fixes and is recommended for all users".


(Apple support's new article:

See what to do: If you can't accept iCloud Terms and Conditions - Apple Support )

Nov 18, 2024 3:17 PM in response to SquattingWheat

Thank you for taking the time to reply! Sorry it does not seem possible to accept the new T & C in earlier iOS versions at the moment.


You might want to send feedback to reach those who work behind-the-scenes at Apple. They may make changes in a future update, if others are also experiencing a similar issue: Web-form for feedback: Feedback - iCloud - Apple

Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3

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