New Yorker app not loading on iPad mini 6

Question

Level 1

32 points

New Yorker app not loading on iPad mini 6

Has anyone else had this problem? New Yorker app opens briefly then crashes. Removed background apps, reset iPad, re-installed the New Yorker app three times. Zilcho. Can pull up one section on Safari, but not the actual issues.

Customer service at Conde Nast was useless, hoping to get an email back soon.

All my other apps (WSJ, NYT, WaPo, SF Chronicle)-all loading fine w/current edition. So appears it's not the iPad.

Suggestions?

[Re-Titled by Moderator]

iPad mini 6, iPadOS 18

Posted on Nov 14, 2024 7:55 AM

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Answer 1

Jeff Donald

Level 7

25,071 points

Nov 14, 2024 9:17 AM in response to vesta822

Yes, I understand completely. The New Yorker and Atlantic are both excellent publications. Best of luck and I hope things workout.

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Answer 2

Jeff Donald

Level 7

25,071 points

Nov 14, 2024 8:12 AM in response to vesta822

No offense, but in my opinion Condé Nast apps are terrible. I cancelled multiple subscriptions with them over the last few years. I don't have an answer, but wait for them to eventually release an updated version of their app. Sorry.

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Answer 3

vesta822 Author

Level 1

32 points

Nov 14, 2024 8:51 AM in response to Jeff Donald

Disappointing. Haven't had a problem before this. Not only their apps, but their customer records are completely disorganized and obsolete.

All of it comes with a dose of 'attitude'.

But I do love their writers and articles. Sigh.

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Answer 4

vesta822 Author

Level 1

32 points

Nov 19, 2024 9:08 PM in response to vesta822

Hi Jeff,

Just wanted to update you: finally I fixed the New Yorker app or maybe it was the iPad mini 6. Hmmm. I downloaded the latest update from the iPad. Then reset it. Deleted the New Yorker app & installed a new one. Amazing.

Of course I had tried this same procedure dozens of time. The only thing that was different, I believe, was the update to 18.1.

What really made me crazy is on my husbands iPad pro 17.1 the NYer app was downloading new issues etc..no problem.

Anyway, would appreciate some insight from ASCers because the NYer customer service is still telling me their 'IT is working on it".

Was this the weirdness of the iPad mini 6?

Thank you for any insights you can offer.

???

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