MacBook Pro M4 with thunderbolt 5 and portable monitor

I just bought the new M4 pro with thunderbolt 5, but looks like it doesn't work with any portable monitors. I tried 3 of them using only one cable for both power and signal #portable. It only works if you power up the monitor then the power pass through it and then it can charge the laptop too.


Anyone experienced the same issue or if you have a similar setup can you check to see if is not just me? I also went to the Apple Store to check with a range of M* macs and looks like the only one with this issue is the M4pro w/ tb 5 (tested using both thunderbolt 4&5 cables)


I called the support but they just pass me around for 1h until they hang up eventually without saying goodbye :).


Just want to know if this is software fixable or a hardware issue as I do use this nomad setup quite often.


Thanks.



MacBook Pro 14″

Posted on Nov 14, 2024 7:35 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jan 16, 2025 9:53 AM

Dear Apple, as loyal users we need an official solution or at least an answer from the support and engineers team, we're getting tired of asking for simple fixes like this one.

From a user perspective who mostly uses Macbooks as an option for portable computers with as many cables as possible, we're not requesting something crazy, we're just asking for you to make something work as it used to work since the first M1 chips.

It's so disappointing to see a portable monitor working in an M1 MBP but not in the latest version of your hardware. I know I speak on behalf of many global users, especially on M4 PRO and M4 MAX chips.

Please, treat this issue, and this request with all the respect your users deserve.

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Mar 2, 2025 8:22 AM in response to sean1397

I’m not sure this is Apple’s issue to fix since this is an incompatibility of the monitor with Thunderbolt 5. It's generally a manufacturer's responsibility to release firmware updates to make their products compatible.


The only way the onus would be on Apple to correct anything would be if their implementation of TB5 were somehow faulty — which absolutely could be the case; I just personally don't think it's that likely.


Edit: Unfortunately I also get the impression that Arzopa is the kind of company that won’t bother releasing those firmware updates and instead will release a new product with the updated firmware included instead. (Also added a paragraph break)

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Mar 30, 2025 9:15 PM in response to AyeJay__

So after some further testing, for my external monitors, the UPerfect z14, it did not matter what ports on my Mac I used however, I switched the ones on the monitors I use and it seems if I use the same ones that are in line, one monitor does not get the required power. When I rolled the ports on the monitors that the cable is plugged into the other monitor powered on no issue. Again, I was having the same issues as shown in the first picture but it has now resolved without using a power source and HDMI mini.

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Apr 5, 2025 9:41 AM in response to dragos-florin

Same issue -- went from an M1 MacBook Pro to M4 and now the monitor won't detect a signal from the M4 MBP. I've seen lots of work-arounds including powering the monitor, then connecting to the MBP but that's ridiculous. It should just work with a single (correct) USB-C connection.

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MacBook Pro M4 with thunderbolt 5 and portable monitor

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