Why is my iPad Mini A17 Pro showing a purple screen?

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Damen Yeo wrote:

I try to open my find my in the latest ipad mini. it will lag and show purple screen. After that, i will force restart. Anyone face the same issue?

[Re-Titled by Moderator]

The purple screen issue on your iPad Mini A17 Pro could be caused by a software glitch, app incompatibility, or even a hardware problem. Since the issue occurs specifically with the Find My app, it might be related to a bug or conflict. First, ensure your iPadOS is updated to the latest version by going to Settings > General > Software Update, as updates often fix such glitches. If the problem persists, try force quitting the Find My app and reopening it, or temporarily disabling and re-enabling it under Settings > Apple ID > Find My after restarting your device.

If these steps don’t work, a hard reset might help resolve any system corruption. To perform this, quickly press and release the Volume Up button, then the Volume Down button, and hold the Power button until the Apple logo appears. However, if the purple screen continues to appear, it could indicate a hardware issue, such as a problem with the GPU or display. In this case, back up your data using iCloud or iTunes and contact Apple Support or visit an Apple Store for further diagnostics. To prevent similar issues, avoid running multiple resource-intensive apps simultaneously until the problem is resolved.

JennyRose123 wrote:

Damen Yeo wrote:

I try to open my find my in the latest ipad mini. it will lag and show purple screen. After that, i will force restart. Anyone face the same issue?

[Re-Titled by Moderator]

The purple screen issue on your iPad Mini A17 Pro could be caused by a software glitch, app incompatibility, or even a hardware problem. Since the issue occurs specifically with the Find My app, it might be related to a bug or conflict. First, ensure your iPadOS is updated to the latest version by going to Settings > General > Software Update, as updates often fix such glitches. If the problem persists, try force quitting the Find My app and reopening it, or temporarily disabling and re-enabling it under Settings > Apple ID > Find My after restarting your device.

If these steps don’t work, a hard reset might help resolve any system corruption. To perform this, quickly press and release the Volume Up button, then the Volume Down button, and hold the Power button until the Apple logo appears. However, if the purple screen continues to appear, it could indicate a hardware issue, such as a problem with the GPU or display. In this case, back up your data using iCloud or iTunes and contact Apple Support or visit an Apple Store for further diagnostics. To prevent similar issues, avoid running multiple resource-intensive apps simultaneously until the problem is resolved.

In addition to the steps you've already tried, you could also check if other apps are experiencing display issues or if the purple screen only occurs with the Find My app. If similar issues arise in other apps, this may point to a broader software or hardware issue. You can try reinstalling the Find My app if it's removable, or offloading and reinstalling the app from Settings > General > iPad Storage. This can often clear out any app-specific glitches or corrupted files without affecting your saved data.

Another option is to reset all settings on your iPad by going to Settings > General > Reset > Reset All Settings. This will return your system settings to default (without affecting your data), which can sometimes fix persistent issues. If the problem persists even after these steps, running a diagnostics test might help determine if there’s a deeper hardware fault. Apple Support can assist with this through remote diagnostics or an in-store appointment.

In case you’re using a screen protector or case, try removing them to rule out any chance of pressure on the screen or interference.

[Edited by Moderator]

Is the force restart solving the issue?

If so it could be a bug in the software, you might want to give this as feedback to apple using this link

Product Feedback - Apple

Reply

Nov 14, 2024 5:00 PM in response to Damen Yeo

thanks you for the update

Reply

thanks you for the update